Returns Centre
Our Care Pledge
At Pet Mania, we prioritise your peace of mind and your pet's happiness above all else. Our premium returns policy is designed to be as seamless and straightforward as possible, ensuring that every interaction with our brand reflects our commitment to excellence. Should you have any enquiries, please reach out to hubpetmania@gmail.com. We have curated these procedures to ensure fairness, hygiene, and rapid resolution for our discerning British clientele and their beloved companions, maintaining the highest standards of care throughout.
Starting Your Return Process
To initiate a return, kindly contact our dedicated support team via email at hubpetmania@gmail.com within 14 days of receiving your order. We require that all items remain unused, in their original condition, and within their authentic packaging to qualify for a refund. For hygiene and safety reasons, certain items are non-returnable; please contact us at hubpetmania@gmail.com for specific details. Your trust is paramount, and we handle every request with the personalised care you expect from a premium British brand.
Refund Timelines and Faulty Goods
Should you receive a damaged or faulty item, we provide a full refund including original shipping costs. For claims, email hubpetmania@gmail.com. Once received, refunds are typically processed within 5–10 working days.